Help & Information

Payment Information

1. Do you accept payment in the form of Checks or Money Orders?

   No, All payments must be Credit / Debit card based.

2. Do you store my Credit Card Information?

   No. We do not store any credit card information, at any time, for any reason.

3. Can my "Bill To" (Credit Card Address) and my "Ship To" address' be different?

   Yes, Just indicate your wishes during your automated order process.

4. Do you charge Sales Tax?

   Yes, we charge sales tax for all orders shipping to the states of Nevada and Pennsylvania.

Shipping Information

1. How will my order be shipped?

   Your order will ship via the United States Post Office

2. Do you ship to Post Office Boxes?

   Yes

3. Do you offer Overnight shipping?

   Not at this time

4. Can my "Bill To" (Credit Card Address) and my "Ship To" address' be different?

   Yes, Just indicate your wishes during your automated order process.

5. How long will it take from the time I place my order until you ship it?

   We process and package orders daily, except for Sundays and legal holidays.

Returns & Exchanges

1. What is your returns policy?

   All returns for defective product shall be made by the manufacturer.

   Sunridge Distribution, Inc. will not accept returns or issue credits for returned product.

   You must contact the manufacturer.
   

    

2. I have a product specific question regarding Ruyan America products

   Please contact Ruyan America at 886-92RUYAN or email them at info@e-mystick.com

Ordering

1. Do you accept orders via telephone or email?

   For the security of you, our customer, our self service E-commerce system is the only way to place your order.

2. Do you offer Overnight shipping?

   Not at this time

3. Can my "Bill To" (Credit Card Address) and my "Ship To" address' be different?

   Yes, Just indicate your wishes during your automated order process.

4. How long will it take from the time I place my order until you ship it?

   We process and package orders daily, except for Sundays and legal holidays.

5. I forgot something or need to change my order after it has been submitted. Is this possible?

   No, Once your order has been submitted it may be immediately processed. Please double check your order for accuracy prior to submitting it.

6. What Countries do you accept orders from and ship orders to?

   We will accept orders from and ship orders to the United States.